AGENTRA

Agentra needed a customer support platform that could handle conversations across multiple channels while giving businesses one central place to manage customers, messages, orders, and support agents. The experience needed to feel simple and approachable despite the complexity behind the product.

I designed and built a clean SaaS experience around a unified help desk, AI support agents, live chat, ecommerce integrations, and team collaboration. The interface uses clear navigation, structured workflows, and consistent interaction patterns so support teams can manage conversations without unnecessary complexity.

The main challenge was not simply adding AI responses, but deciding when the AI should answer, ask for more information, verify customer details, or transfer the conversation to a human agent. I worked on conversation flows, handoff logic, order verification, business-hour behaviour, and fallback states to make the experience more dependable.

The final product gives ecommerce businesses a central support workspace where AI and human agents can work together. Agentra can respond to common questions, collect customer details, assist with order-related requests, and transfer conversations when human support is needed.